Frequently Asked Questions

Absolutely. With Vianisa, you’re getting an all-original piece, made to last, made to be loved and made just for you. Every single piece you see at Vianisa starts with our own ideas, sketches and a whole lot of love. Our skilled artisans bring each concept to life by hand and give every detail the attention it deserves. We work only with quality materials like solid gold, sterling silver, gold vermeil and conflict-free sourced, sustainable gemstones like moissanite and lab-grown diamonds. Every element is chosen with care so your jewelry looks incredible and lasts beautifully for years.

Signing up for our newsletter on the website is the easiest way. We’ll send exclusive updates, early peeks and sweet deals straight to your inbox. If you’re into a little daily inspiration, behind-the-scenes sneak peeks and fun style tips, you can also follow us on Instagram.

The most accurate way to find your ring size is to pop into a jewelry store and have a professional measure your finger. If you want to check from the comfort of home, grab a piece of string or thread, wrap it snugly around your finger, mark where it overlaps and then measure that length with a ruler. Compare your measurement to our ring sizing chart to find your match. All our rings follow standard U.S. sizing, but if you’re still unsure or want a second opinion, our friendly team is always here to help. Reach out to us and we’ll gladly guide you to your perfect fit.

Definitely! At Vianisa, you can customize your piece to your heart’s desire to make it even more special. You can choose a different gemstone, pick another metal or color or add a personal engraving, maybe a special date, your initials or a message that means something just to you.

Yes! Every Vianisa piece comes with a lifetime manufacturer’s warranty. If there’s a manufacturing defect or damage, we’ll repair it or replace it right away. It’s our way of making sure your jewelry stays as special as the day you got it. For the full details about our warranty policy, just reach out to us.

There are a few exceptions our lifetime warranty doesn’t cover. Normal wear and tear like scratches or small dents aren’t included. Accidents, such as dropping your jewelry or exposure to harsh chemicals, as well as loss or theft, aren’t covered either. If your jewelry is repaired or altered by anyone outside of Vianisa, the warranty will no longer apply. For those situations, even if it’s not covered by warranty, we offer care and repair services. Just get in touch, and we’ll be here to help you keep your pieces looking their best for years to come.

We don’t have a specific insurance plan or partnership with insurance companies. If you want to insure your jewelry, we can provide all the documents you need, like invoices and appraisals, to make that process easier with your chosen insurance provider.

Absolutely. Shortly after you have placed your order, we’ll send you a tracking number along with all other details about your purchase. You can easily track your order and delivery details using this number.

Changed your mind or spotted a mistake? No worries! Just email us with your order number and let us know you’d like to cancel as soon as possible. We’ll cancel your order right away. Just keep in mind that once your order has shipped, we won’t be able to cancel it. In that case, our friendly team is here to help with returns or exchanges.

No, you can place an order without an account. Though, we highly recommend creating one because it has a few advantages. For example, with an account, it is easier to track your order. You can also view your shopping history and manage your addresses.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Returning or exchanging is just as simple as shopping at Vianisa. If your item is unworn and unused, you have 30 days from the day it is delivered to send it back for a hassle-free return or exchange. We want you to love every piece, so if it’s not the right fit, we’re here to make it right.

Just reach out to our Customer Experience Team with your order number, and we’ll get the return process started for you. We’ll provide a prepaid return shipping label and guide you every step of the way to make sure sending it back is easy and hassle-free.

For all U.S. orders, we offer free return shipping within 30 days as long as the item is unused, in its original condition and packaging, with the tag still attached.

It depends on the kind of customization your ring has. If your ring has an engraving, there’s a $40 fee to remove it. This fee is deducted from your refund or added to the cost if you choose an exchange. Custom-designed rings or those that have been resized or altered can’t be returned unless there’s a production defect. If you have any questions or concerns, don’t hesitate to reach out to our Customer Experience Team. We’re always happy to help!

You can exchange your item within 30 days for a different size, style or color as long as it’s available. Just email our Customer Experience Team with your order number. We’ll send you a prepaid return label to make sending your item back easy. Once we receive the item and confirm the exchange, we’ll quickly get your new piece on its way. Just make sure your item is in its original condition, unused or unworn. If you need any help along the way, our team is here to make the whole process smooth and simple.

Absolutely! We offer a range of care services from ultrasonic cleaning to polishing to keep your jewelry shining bright for years to come.

Definitely! Our repair and maintenance services include prong tightening, re-polishing, rhodium plating and cleaning. Just reach out to our Customer Experience Team whenever you need a hand.

Yes, on orders over $150! Check out our full shipping info for all the details.

Once you place your order, production time depends on the piece — you’ll find the exact estimate on each product page. AI Charms typically take about 7 business days to craft. Once it’s ready, shipping typically takes 2–3 business days domestically.

Easy. Tell us what’s on your mind — a memory, your pet, your sign, literally anything that feels like you — and our Dream Charm Studio turns it into a one-of-a-kind charm in seconds. Not sure where to start? Check out our inspo prompts to get the ideas flowing.

Super unique. Your charm comes straight from your own words, so even two people typing something similar will get totally different results. There’s no catalog here, just your idea, made real.

Of course! Tweak your description and hit regenerate as many times as you want before checkout. Play around until it feels exactly right. Stuck? Our inspo prompts are there to help.

We wish we could, but no, we can’t create charms using copyrighted characters, logos or branded content. Every design gets a quick check before production, and if something crosses that line, we’ll reach out to tweak it (or cancel and refund you in full). Heads up: if something slips through, responsibility for it is on the person who submitted the request, not us.

Since every charm is handmade from your AI-generated design, we do our best to match it closely, tiny natural variations are just part of the handmade magic. But if yours looks noticeably off, or arrives damaged, email us at care@vianisa.com and we’ll make it right.

As many as you want, there’s no limit. Start with one meaningful piece, or build up your story over time. It’s your piece, your story, your call.

Yes! Mix, match, swap around however you want to wear your story is up to you.