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Last updated: October 21st, 2026
PLEASE READ THESE TERMS CAREFULLY. SECTION 18A CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. IT AFFECTS HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 18A.
This website (vianisa.com) is operated by Farko Tech Inc., doing business as Vianisa ("Vianisa"). Throughout the site, the terms "we", "us" and "our" refer to Farko Tech Inc. Vianisa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Except as expressly stated in any written warranty we provide, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Natural variation. Diamonds, gemstones and precious metals have natural variations in color, clarity, inclusions and finish, whether they are natural or laboratory-grown. Many of our pieces are finished by hand. As a result, each piece may differ slightly from the images on our site, and these variations are not defects.
Measurements and weights. Stated dimensions, metal weights and carat weights are approximate and may vary within standard jewelry industry tolerances.
Stone descriptions. Our pieces feature natural, laboratory-grown or simulated stones. The stone type is stated in each product's description. If you would like to confirm the stone type before ordering, please contact us at care@vianisa.com.
Sizing. Fit can vary slightly with a piece's width and style. Please refer to our sizing guide before ordering if you are unsure of your size.
Production and delivery times. Production and delivery times shown on our site, including for made-to-order, personalized and custom pieces, are estimates. If we cannot ship your order within the time we stated, or within 30 days if no time was stated, we will notify you and give you the option to cancel for a full refund, as required by law.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Orders are shipped to the shipping address you provide at checkout. In accordance with Section 6, you are responsible for ensuring that this address is complete and accurate.
Requests to change a shipping address must be sent to care@vianisa.com and received by 11:59 p.m. Eastern Time (New York time) on the day before your order is handed to the carrier. Requests received after that time cannot be accommodated, and the shipping address cannot be changed once your order has been handed to the carrier.
Your shipping confirmation email is sent when the carrier first scans your package, which may happen later on the same day your order is handed to the carrier. Your order may therefore already be with the carrier before you receive your shipping confirmation email.
An order is considered delivered when the carrier delivers it to the shipping address provided at checkout, as shown by the carrier's tracking information or proof of delivery. We are not obligated to reship, replace or refund any order delivered to the shipping address provided at checkout, including where a change of address was requested after the order was handed to the carrier.
Risk of loss for all products passes to you upon delivery to the shipping address provided at checkout.
Additional shipping terms, including shipping times and signature requirements, are set out in our Shipping Policy, which forms part of these Terms of Service.
Order acceptance. When you place an order, you are making an offer to purchase. The order confirmation email we send confirms that we have received your order, but it does not mean we have accepted it. We accept your order when we fulfil it. If we do not accept or are unable to fulfil your order, we will refund any amount charged.
Cancelling an order. If your order has not yet been fulfilled, you may request a cancellation by emailing care@vianisa.com with your order number. We will confirm the cancellation by email within 48 hours. Once an order has been fulfilled, it can no longer be cancelled. You may instead return it after delivery in accordance with our Return Policy, where the item is eligible for return.
This section does not limit your right to cancel under Section 5A if we cannot ship your order within the stated time.
Promotions and discount codes. Promotions and discount codes are subject to the terms stated with them. Unless stated otherwise, only one code may be used per order, codes cannot be combined with other offers, have no cash value, and cannot be applied to past orders. We may modify or end a promotion at any time, and we may cancel or void codes or orders where a code was issued in error or used fraudulently or in violation of its terms.
Loyalty program. Our loyalty program is governed by the program rules published on our site, which form part of these Terms. Points and rewards have no cash value, are not transferable, and cannot be redeemed for cash except where required by law. Points earned on orders that are later cancelled or returned may be deducted. We may modify, suspend or end the program, with notice where required by law, and we may cancel points or rewards obtained through fraud or abuse.
Gift cards. If we offer gift cards, they do not expire, carry no fees, and cannot be redeemed for cash except where required by law. We are not responsible for lost or stolen gift cards.
Text messages. If you opt in to receive text messages from us, you agree to receive recurring automated messages at the mobile number you provide, which may include order updates and, if you opted in to marketing, promotional messages. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out at any time or HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
All content on the site, including text, photographs, images, videos, graphics, product designs, logos and trademarks (including the Vianisa name and logo), is owned by or licensed to us and is protected by copyright, trademark and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the site for your personal, non-commercial use in browsing and purchasing our products. You may not copy, reproduce, modify, distribute, display or create derivative works from any site content, or use our trademarks, without our prior written permission.
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for details.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us, including in any written warranty we provide) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. This disclaimer of implied warranties does not apply to products covered by a written warranty we provide to the extent federal or state law prohibits it.
In no case shall Vianisa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Service or any product is limited to the amount you paid for the product or order giving rise to the claim.
Nothing in these Terms excludes or limits any written warranty we provide, any liability that cannot be excluded or limited under applicable law, or any rights you have under consumer protection laws that cannot be waived.
You agree to indemnify, defend and hold harmless Vianisa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your User Input under Section 20, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any dispute between you and us are governed by the laws of the State of New York, without regard to its conflict-of-law rules. The Federal Arbitration Act governs Section 18A. Subject to Section 18A, any dispute that is not subject to arbitration must be brought exclusively in the state courts located in Nassau County, New York, or the United States District Court for the Eastern District of New York, and you and we consent to the personal jurisdiction of those courts. Nothing in this section deprives you of the protection of any mandatory consumer protection laws of the state where you live.
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.
(a) Informal resolution first. Before starting an arbitration or small claims action, you and we agree to try to resolve any dispute informally. To do so, send a written notice to care@vianisa.com or to our mailing address in Section 21. The notice should include your name, contact details, order number (if any), a description of the dispute and the relief you are seeking. We will send any notice to you at the email address associated with your order or account. You and we agree to negotiate in good faith for 60 days after the notice is received. Any applicable statute of limitations is paused during this period.
(b) Agreement to arbitrate. Except as provided in subsection (d), any dispute, claim or controversy between you and us arising out of or relating to these Terms, your use of the site, or any product purchased from us (a "Dispute") will be resolved by binding individual arbitration rather than in court. This includes Disputes about the interpretation, scope or enforceability of this agreement to arbitrate, except that a court decides any Dispute about the enforceability of subsections (e) and (f).
(c) Arbitration rules and fees. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its rules for mass arbitrations, available at adr.org. Fees will be allocated as those rules provide. The arbitration may take place in the county where you live, by video conference, or on written submissions, as the rules permit. The arbitrator may award the same individual relief a court could award, but only to you individually.
(d) Exceptions. Either you or we may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive relief in court to stop the infringement or misuse of intellectual property rights.
(e) Class action and jury trial waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person. You and we waive any right to a jury trial. Any request for public injunctive relief, to the extent such relief cannot be waived under applicable law, will be decided by a court after the individual claims have been arbitrated. If this subsection is found unenforceable as to any claim, that claim will be decided in court under Section 18, and this Section 18A will not apply to it.
(f) Mass arbitration. If 25 or more similar Disputes are filed against us by or with the assistance of the same law firm or coordinated group, the following applies:
Any applicable statute of limitations is paused for paused cases.
(g) Your right to opt out. You may opt out of this Section 18A within 30 days after you first accept these Terms, for example by placing your first order. To opt out, email care@vianisa.com with your name, the email address associated with your order or account, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.
(h) Changes to this section. If we make a material change to this Section 18A, the change will not apply to any Dispute of which we had notice before the change. You may reject the change by emailing care@vianisa.com within 30 days after it is posted. If you reject it, the previous version of this section continues to apply to you.
(i) Severability. If any part of this Section 18A other than subsection (e) is found unenforceable, that part will be severed and the rest will remain in effect. If this agreement to arbitrate is found unenforceable as a whole, Disputes will be decided in court under Section 18.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Certain products offered through the Service ("Custom Charms") are created with the help of an artificial intelligence tool (the "Dream Charm Studio") based on descriptions, prompts, images, or other input you provide ("User Input").
By submitting User Input, you represent and warrant that it does not infringe, misappropriate, or violate any third-party's intellectual property, privacy, or other rights, including copyrighted characters, trademarks, logos, or licensed content, and that you have any permissions needed to submit it, including from any person shown in an image you upload.
You grant us a non-exclusive, royalty-free license to use, reproduce and modify your User Input as needed to generate your design, fulfil your order and provide related customer support.
We reserve the right to review, modify, decline, or cancel any order (with a full refund) if we believe, in our sole discretion, that the requested design may infringe a third party's rights.
Designs generated by the Dream Charm Studio are created algorithmically based on your User Input and may vary in detail from any preview shown to you, due to the handcrafted nature of production. We do not guarantee that the finished piece will be identical to the digital preview.
Because Custom Charms are generated with the assistance of an AI tool, the United States Copyright Office has taken the position that works created without meaningful human authorship may not be eligible for copyright protection. We make no representation or warranty regarding the copyright status of any Custom Charm design, and you acknowledge that you may not be able to claim exclusive copyright ownership over a design generated using the Dream Charm Studio.
We use your User Input to generate your design and fulfil your order, and we may use it to maintain and improve the Dream Charm Studio, as described in our Privacy Policy. We do not use your User Input to train large language models. Please do not submit sensitive personal information as part of your User Input.
Except as expressly set out in Section 5 (Products) and Section 13 (Disclaimer of Warranties; Limitation of Liability) above, all Custom Charms are provided without warranty as to uniqueness, accuracy, or fitness for a particular purpose.
Questions about the Terms of Service should be sent to us at care@vianisa.com, or by mail to Farko Tech Inc., 98 Cuttermill Road, Suite 466, Great Neck Plaza, NY 11021, United States.
