Fast, free and easy. Both ways.

We offer complimentary standard shipping on all orders, including free returns.

Below are the estimated delivery times after your order has been produced and handed over to the carrier. Please note that these timeframes refer only to shipping. Production times vary by item and can be found on each product page.

• U.S. domestic orders: 2–3 business days
• Europe: 2–3 business days
• Canada: 3–4 business days
• Australia & International: 4–5 business days

We offer free 30-day returns for all customers, starting from the day your order is delivered.

Below, you’ll find a simple step-by-step guide for returns and exchanges, along with key guidelines to keep everything smooth and stress-free.

Please check our Return & Exchange Policy page for a detailed guideline.

Exchanges

• To initiate the exchange process, contact us via email at service@vianisa.com with your order number.
• You will receive a prepaid return shipping label.
• Once the returned item arrives and is approved, the new piece you’ve selected will be shipped out.

Returns

• To initiate the return process, contact us via email at service@vianisa.com with your order number.
• You will receive a prepaid return label.
• Once the returned item arrives and is approved, your refund will be processed. This usually takes about 3–5 business days, depending on your payment method.